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Context Help

If you feel lost inside our Control Panel, the very first thing you should do is press the Help button, which is present on each page. A popup will show up. It contains in-depth information about all the actions that you can carry out on that particular page. Each context menu shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a huge library of how-to video clips explaining how to work with our Control Panel. They're designed for those of you who want to see how things are being done rather than only reading articles. In this way, everyone can swiftly get to know our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you are looking for, have a look at our comprehensive FAQ database, which comprises questions asked by actual customers and offers real solutions. We periodically "revamp" our FAQ database with new questions & answers so as to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the answer you need in the FAQ section either, you can contact our fantastic team of customer service technicians available 24/7 and ready to help you with any problem. Each trouble ticket you send will be responded to in less than sixty minutes (the average trouble ticket response time being only 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 110564

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com